The Account Resolution Specialist  is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to contact account holders and collect outstanding payments. A bit more about what you’ll do… You will strike a balance between professionalism and ensuring timely payments. You have excellent communication and negotiation skills, as well as an ability to work independently. You’ll contact delinquent account holders by telephone or in writing and request payment to bring the account current. You’ll prepare late notices, process legal filings, collect rental payments, review warrants of restitution, conduct evictions, and establish alternative payment plans or other processes for payment of delinquent accounts. You’ll follow up with customers on established payment plans and document collection activities. You may recommend charge-offs.