What You Will Do Respond to inbound and outbound customer inquiries regarding community and leasing information Schedule onsite appointments with leasing consultants for prospective residents Follow up with leads to highlight community features and encourage tours Initiate and manage follow-up on customer service requests Conduct customer surveys regarding community experience Contact residents regarding delinquent rent accounts Utilize multiple communication channels including phone, email, and online chat Navigate internal systems for tracking, documentation, and issue resolution Refer complex inquiries to senior team members or appropriate resources as needed