Objective The Student Services Coordinator works alongside the Student Services Manager on general customer services, student finance and day-to-day student administration. They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority. Duties Customer Service •To be the first point of contact for the student for all enquiries and to liaise with the appropriate departments •To provide exceptional customer service to both internal and external customers at all times •To ensure the smooth running of the reception desk services of the school and to ensure the reception area is kept tidy and well presented •To take part in the induction of new students, ensuring the induction is delivered with the customer journey in mind •To ensure all visitors and students are given a warm welcome and receive a positive impression of the school •To organise refreshments for visitors to the school •To be helpful and courteous to students and their representatives Administrative •To assist the Student Services Manager with all day-to-day student administration, including among others the preparation of welcome & leavers' packs, registration forms, ID cards, student letters •To agree dates for IELTS exams with students and book the exam •To ensure post and deliveries are sorted efficiently •To manage the visitor check in & out system Sales & Marketing •To develop a good knowledge of KI Languages courses and services in order to deal effectively with day-to-day queries from existing and prospective customers •To proactively sell courses, upgrades, extensions and any other available products to existing and potential students •To promote social programme events and assist students with booking them Compliance •To assist the Student Services Manager with ensuring compliance with all UKVI (IRB in Ireland) regulations including checking and filing all student visa and passports and maintaining up-to-date student contact details on the student database •To ensure that all students’ attendance is in accordance with KI Languages and UKVI (IRB in Ireland) requirements, that students are aware of those regulations and that records are kept •To be familiar with all British Council/Education Scotland/ACELS/QQI/TrustED inspection criteria relevant to the department •To have a good working knowledge and understanding of procedural documents and KI Languages policies relevant to the role •All employees of Kaplan International Languages have a responsibility for data protection. They are obliged to undertake training and have a duty to adhere to our Data Protection policies Financial •To process payments made to the school through the reception till and record all financial transactions accurately •To ensure revenue for the school is maximized General •To deputise for the Student Services Manager in their absence as and when required •To answer the telephone in a prompt, polite manner and field calls appropriately •To be proactive about both your personal and professional development including attendance/completion of all compulsory training sessions and to actively participate in any training offered •To undertake other duties as deemed necessary by line manager Welfare •To take part in the 24-hour emergency phone rota if required •All members of the school team are responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams Safeguarding •To be aware of who is the Local Safeguarding Officer / Designated Safeguarding Lead (DSL) and who is the deputy DSL in the school •To be aware of how to identify safeguarding concerns and how to appropriately respond to these •To complete, in a timely fashion, any safeguarding training assigned to you •To report any safeguarding concerns to the Local Safeguarding Officer / Designated Safeguarding Lead (DSL) or deputy DSL in the school