Arcadia

Senior / Lead Analyst, Customer Insights

Remote (USA) Full-time Remote
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Job Description

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia

Analytics sits at the center of how Arcadia turns complex healthcare data into better outcomes and smarter decisions.

On the product side, that means building and owning the productized analytics engines — risk, medical economics, episodes-of-care, and more — that power Arcadia's platform company-wide, built once and delivered at scale across our entire customer base.

On the Customer Insights side, that means going deep on a specific customer's specific problem: custom data models, bespoke dashboards, advisory work, and long-running embedded programs that don't fit a one-size-fits-all product. We describe Customer Insights' work as sitting between a platform and a plan — more customized and hands-on than an off-the-shelf reporting product, more flexible and embedded in the customer's actual decisions than a traditional outsourced consulting engagement.

We're currently hiring for several closely related analyst roles across this broader Analytics organization — spanning ownership of one of Arcadia's core analytics engines, program-specific analytical development for a major state Medicaid risk-stratification initiative, a ground-up registry build for a national quality organization, versatile project and retainer delivery across our health system and payer customers, and dedicated analytics support for a major national health plan's Medicaid program. All of these roles sit at the Senior Analyst or Lead Analyst level, combine technical excellence with real influence over analytic strategy and (for some placements) product direction, and shape how Arcadia and its customers use data to improve population health outcomes, reduce costs, and enable smarter healthcare decisions.

The skills and experience below are characteristic across these roles as a set — not every requirement applies to every specific seat, and we don't expect any one candidate to bring all of it. We'll work with you during the interview process to identify which role is the best fit for your background and interests.

What Success Looks Like

In 3 months

Ramp into your specific engagement's data model, technical stack, and stakeholder relationships — most Customer Insights engagement has real history and context to build into, not a blank slate

Learn Arcadia's core analytics platform and toolset (QuickSight, Foundry, dbt, the AWS ecosystem) as used in your engagement

Deliver your first piece of analytical work that demonstrates clear value to your engagement's stakeholders In 6 months

Own meaningful pieces of delivery independently — whether that's a program's analytical development, a portfolio of retainer/project work, or a dedicated account's dashboarding and reporting

Be a credible, independent presence in front of the customers or partners tied to your engagement

Contribute to at least one reusable analytical asset, framework, or automation that extends beyond your immediate engagement

Begin taking on the ongoing health of your area, not just its delivery — standing up a backlog/tech-debt process, or growing into a broader backup role alongside your engagement's primary owner, depending on placement

In 12 months Be a recognized expert in your engagement area, trusted with its most complex or ambiguous work Actively identify and pursue opportunities for automation, scalability, and reuse across your work

Have grown into deeper ownership than where you started — full backup or co-owner on an account, sole steward of a program's tech-debt and backlog, or, for analytics-engine placements, the architect shaping that engine's roadmap toward being market-leading

Frequently Asked Questions

What does the Senior / Lead Analyst, Customer Insights role at Arcadia involve?

The Senior / Lead Analyst, Customer Insights position at Arcadia in Remote (USA) is a full-time role. Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia Analytics sits at the center of how Arcadia turns complex healthcare data into better outcomes and smarter decisions.

What skills are required for Senior / Lead Analyst, Customer Insights at Arcadia?

Key skills for this role include: Rust, Scala, AWS, RDS, DBT, API.

What is the salary for Senior / Lead Analyst, Customer Insights at Arcadia?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Senior / Lead Analyst, Customer Insights position at Arcadia remote or on-site?

This position is Remote. You can work from anywhere, subject to the employer's remote work policy.

How do I apply for Senior / Lead Analyst, Customer Insights at Arcadia?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Senior / Lead Analyst, Customer Insights at Arcadia is a full-time other position in Remote (USA). Key skills include Rust, Scala, AWS, RDS, DBT, API. Education: Master's Degree preferred. Experience: 6+ years.

This role is classified as remote and is suitable for lead-level professionals. Ghost Score 20/100 (Probably Active) indicates this listing is probably active with recent employer engagement.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.