Arηs Group, Part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services. Role & Responsibilities Manage complex incidents affecting mission-critical applications and services. Lead root cause analysis and coordinate corrective and preventive actions. Define monitoring strategies and performance baselines. Support deployments, releases and operational readiness activities. Coordinate troubleshooting efforts across infrastructure, middleware and application teams. Contribute to automation initiatives and operational excellence. Produce operational reports, performance analyses and improvement recommendations.