Overview A growing U.S.-based mental health practice is seeking a detail-oriented and proactive Virtual Assistant to support daily administrative, client coordination, and medical billing tasks. This role is ideal for someone with medical billing experience who is comfortable handling both client communication and backend reconciliation tasks within an EHR system. There is potential for this role to expand into a full-time shared position supporting two therapists. Key Responsibilities Client Communication & Scheduling
Answer incoming calls and assist clients
Schedule, reschedule, and manage appointments
Respond to emails and client inquiries professionally Billing & Payments (CORE FOCUS)
Submit daily insurance claims via EHR system
Investigate and follow up on unpaid or rejected claims
Perform billing reconciliation (ensure payments match records)
Collect co-payments at the start of each day
Communicate with insurance companies regarding claims Administrative Support
Maintain and clean up records within the system
Update and input accurate data into EHR
Follow SOPs for billing and admin processes
Create or update templates/scripts for communication when needed Software & Tools Must Have:
Medical billing experience (non-negotiable) Nice to Have:
SimplePractice
TherapyNotes
Google Workspace (Docs, Sheets, Drive, Gmail) Requirements
Strong English communication (clear, easy-to-understand accent)
Previous experience in medical billing / healthcare admin
High attention to detail and accuracy
Comfortable following SOPs and structured workflows
Strong organizational and multitasking skills Working Hours
~20 hours per week (Part-Time)
CST working hours
Potential to scale to full-time (40 hours/week)
Frequently Asked Questions
What does the Medical Virtual Assistant (Scheduling & Billing Support) role at Assist World involve?
The Medical Virtual Assistant (Scheduling & Billing Support) position at Assist World in South Africa is a part-time role. Overview A growing U.S.-based mental health practice is seeking a detail-oriented and proactive Virtual Assistant to support daily administrative, client coordination, and medical billing tasks. This role is ideal for someone with medical billing experience who is comfortable handling both client communication and backend reconciliation tasks within an EHR system. There is potential for this role to expand into a full-time shared position supporting two therapists.
What skills are required for Medical Virtual Assistant (Scheduling & Billing Support) at Assist World?
Key skills for this role include: RDS, API.
What is the salary for Medical Virtual Assistant (Scheduling & Billing Support) at Assist World?
The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.
Is the Medical Virtual Assistant (Scheduling & Billing Support) position at Assist World remote or on-site?
This position is On-site. The role is based in South Africa.
How do I apply for Medical Virtual Assistant (Scheduling & Billing Support) at Assist World?
You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.
Medical Virtual Assistant (Scheduling & Billing Support) at Assist World is a part-time other position in South Africa. Key skills include RDS, API. Education: Master's Degree preferred. Experience: 3+ years.
This role is classified as on-site and is suitable for mid level-level professionals. Ghost Score 20/100 (Probably Active) indicates this listing is probably active with recent employer engagement.
To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.