About the role Based in  Mill Hall, PA, the Workforce Support Specialist will deliver direct day-to-day HR support to both leaders and employees. The position involves managing HR procedures, policies, and programs for specific functions and sites within the US. Although assigned to primary groups, this professional can provide cross-site support as needed. This position will report to the region’s Workforce Support Manager. Key Responsibilities Work Location / Mode: On-site / Hybrid support model based out of Mill Hall, PA. Provide positive employee relations and manager capability support across sites, using observations and data to recommend ER strategies and initiatives that support employee morale and engagement. Serve as the main point of contact for employees for HR-related inquiries, complaints, and customer service (e.g., case management, policy or protocol navigation), collaborating with other workforce support tiers to ensure issues are resolved in a timely and comprehensive way. Assist employees and managers with standard support activities, including promotions, investigations, corrective actions, PIP terms, and restructuring initiatives. Support and coach leaders and employees on finding and using resources for core processes such as GPS, Performance Management, Development, and managing conflicts. Attain proficiency in digital tools, with a focus on ad.a/ServiceNow, to effectively manage and resolve regional employee relations concerns while supporting key projects dedicated to enhancing HR processes and capabilities.