Key Responsibilities Lead, schedule, and mentor the Quality Control team, including managing workload distribution, staff planning, and providing on-the-job training. Oversee and audit quality control processes, safety practices, and 5S/recycling activities to ensure strict compliance with product standards. Create, update, and ensure the implementation of company procedures and documents. Drive process improvement projects and develop strategies to optimize safety, cost, quality, inventory, and workflow stability. Manage departmental budgeting, employee expenses, and production flow to ensure operational efficiency. Investigate and resolve customer complaints by managing the end-to-end process and internal communications. Prepare and present daily, weekly, and monthly performance reports to management.