B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! This position is responsible for cleaning guestrooms and public areas to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations. Follows B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. B. F. SAUL COMPANY HOSPITALITY GROUP’S CORE VALUES Our Big 3 highlights the most important standards that we strive to achieve. 1. Happy, professional team members who demonstrate aggressive friendliness.
2. A clean, crisp, safe property where everything works.
3. Guests and team members receive all that they expect . . . plus a little bit more.
Each team member is empowered to satisfy guests, ensuring their willingness to return. As a team member, your support of Our Big 3 and the “10 Steps of Living Our Big 3” is critical to your own success as well as that of the Hotel. 10 STEPS TO LIVING OUR BIG 3
Happy, professional team members who demonstrate aggressive friendliness.
1. Know our hotel
2. Present a polished image
3. Smile and practice the 10-5 rule
4. Cleanliness is everyone’s job
A clean, crisp, safe property where everything works.
5. Details make the difference
6. Safety is no accident
Guests and team members receive all that they expect . . .
7. Consistently provide service excellence
8. Follow up and follow through
9. Find a way to say “yes”
. . . Plus a little bit more
10. Create a “wow” POSITION COMPETENCIES
Customer Focus
Priority Setting
Teamwork
Adaptability
Self/Workload Management
Attention to Detail