DAO Ethical Gifts (DaoEG) is a Thai social enterprise initiated by Baan Dek Foundation. We create meaningful corporate gifts while generating employment and income opportunities for marginalized women and mothers in Thailand. Our customizable products combine quality, craftsmanship and positive social impact, offering businesses a meaningful alternative to traditional corporate gifts. WORKING ENVIRONMENT Join a small, multicultural and mission-driven team committed to women's economic empowerment. The position offers opportunities to work across sales, operations and business development, collaborating closely with colleagues in Bangkok and Chiang Mai. POSITION SUMMARY DAO Ethical Gifts is seeking a proactive, organized and commercially minded Sales Operations Officer to support daily sales activities, customer relationships, CRM management and order fulfillment. The position works closely with the Social Enterprise Manager and the production team in Chiang Mai to ensure smooth operations, accurate information and timely delivery. The ideal candidate demonstrates strong coordination skills, commercial awareness, initiative and the ability to manage multiple priorities independently. KEY RESPONSIBILITIES 1. Sales Administration & Customer Coordination (40%) Manage key sales documents, including quotations, purchase orders, invoices and related records. Coordinate customer enquiries, order processing, production and delivery. Follow up with customers and internal teams to ensure timely order fulfillment. 2. CRM & Business Development Support (30%) Maintain accurate customer information and sales activities in HubSpot CRM. Research potential B2B customers and support lead generation and customer follow-ups. Support customer retention and business development activities. 3. Sales Operations & Reporting (30%) Maintain sales records, order trackers and regular reports. Coordinate with Finance, production and other internal teams. Prioritize multiple tasks, monitor progress and proactively resolve operational issues. Working hours: Full time - Monday to Friday with occasional weekend and evenings Salary & Compensation: Starts from 22,000 THB ++ ( To be defined based on experience and qualifications) EXPECTED RESULTS Accurate and timely sales documentation and order processing. Effective customer follow-up and on-time order coordination. Reliable and up-to-date CRM and sales records. Strong task prioritization, proactive communication and problem-solving. Efficient coordination across teams to support sales performance. REQUIRED QUALIFICATIONS Bachelor's degree in Business Administration, Marketing or a related field. Minimum 2–3 years of relevant experience in B2B Sales Administration or Sales Operations. Good understanding of sales documentation, order processing Proficient in Excel and Google Workspace, with familiarity with CRM systems. Strong organizational, multitasking and problem-solving skills. Ability to work independently with good business judgment and attention to detail. Fluent in Thai with a good command of written and spoken English. PREFERRED QUALIFICATIONS Experience with HubSpot CRM, Ecount or similar business systems. Experience in corporate gifting, merchandise or other B2B product-based businesses. Interest in social enterprise and women's economic empowerment.