The Senior Director of Client Engagement is a strategic client and professional services leadership role at CampusWorks responsible for the successful delivery and client outcomes of a portfolio of professional services engagements. Reporting to the Vice President of Client Engagement, the Senior Director serves as the primary point of contact for professional services delivery within assigned client accounts and is accountable for delivery excellence, client satisfaction, trusted client relationships, forecast accuracy, timely revenue recognition, and on-time and on-budget project completion.
The Senior Director leads professional services engagements from initiation through completion, including workplan development, project oversight, client alignment, engagement economics, and direction of assigned project teams. Consultants assigned to engagements are formally managed within the Services organization; however, the Senior Director directs their work on assigned engagements and provides timely and substantive feedback regarding their performance.
The Senior Director works closely with Resource Management, Services, Client Engagement leadership, and Commercial teams to ensure engagements are appropriately staffed, client commitments are achieved, risks are addressed, and opportunities for additional client value are identified. In collaboration with the Vice President of Client Engagement, the Senior Director supports account strategy and builds strong relationships across assigned clients.
This position requires strong professional services delivery experience, sound business and financial judgment, executive-level client relationship skills, and the ability to lead effectively across a matrixed organization. This position will be 35% billable.