Essential Job Functions  Model and communicate what it means to “Create the Plus” (Exceed the guest’s expectation at all times)  Plan for and execute the weekend experience, aligning both the physical environments inside and outside and the volunteers to create a “WOW” experience from street to seat  Oversee volunteer recruitment, onboarding, placement and training of all volunteers within guest services  Recruit, vet, train, support and shepherd serving team leaders and volunteers, assisting them to reach their full potential in their areas  Consistently meet with volunteers on their spiritual health and growth, leadership, and overall engagement in CCV  Coordinate with the team leaders to ensure adequate staffing to the ministry areas and established baselines  Utilize the Serve Toolbox within ROCK to properly schedule, train and communicate essential information, development and training  Model a positive, authentic and caring behavior and communicate the vision of CCV  Input weekly attendance from all services   Ensure volunteers have the necessary supplies for their shift  Track ministry goals & objectives for the year  Track ministry volunteer engagement and encourage Next Steps for all team members  Pastoral Care  Provide Pastoral care to the people as needed. This includes, but is not limited to weddings, funerals, baptisms, hospital/hospice calls, and baby dedications  Leverage the ministry resources to support members of your area of ministry  While most of the time you will be caring primarily for the people in your area of responsibility, it is understood that Pastoral Care is to be a “team effort” and therefore you may be asked to help people in other areas as needed  Community Relations  Develop relationships with key members and organizations within your region (school, leaders, business leaders, city officials, etc.)  Encourage relationship between CCV Volunteers and community leaders  Encourage members of your team to move through our Next Steps  Work with Associate Pastor to help identify potential Neighborhood Group leaders and potential group participants