Cielo Projects

Service Management Lead

New York, us Full-time Remote
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Job Description

You would own incident communications during live events, the quarterly operational review with TCH, and the evidence package for supervisory examination. You would also lead the team that onboards and certifies institutions onto the network, including those joining through Quant's Tokenized Deposits-as-a-Service solution. The network is expected to launch in the first half of 2027. The technology will probably be new to you. The discipline will not be, and the discipline is the job. You will need Service delivery or service management leadership for a financial institution, through service levels that mattered. Major incident management. You have been the communications point during a live event. To have prepared evidence for a regulator or an examiner. To write clearly under pressure. This matters more here than almost anywhere else on the team. Useful, not essential Onboarding or certifying institutional clients onto a platform. Payments or transaction banking. ITIL Foundation or higher. There is more to this than we can put in an advertisement. If it sounds like your kind of problem, apply and we will tell you the rest on a call.

Frequently Asked Questions

What does the Service Management Lead role at Cielo Projects involve?

The Service Management Lead position at Cielo Projects in New York, us is a full-time role. You would own incident communications during live events, the quarterly operational review with TCH, and the evidence package for supervisory examination. You would also lead the team that onboards and certifies institutions onto the network, including those joining through Quant's Tokenized Deposits-as-a-Service solution. The network is expected to launch in the first half of 2027. The technology will probably be new to you. The discipline will not be, and the discipline is the job. You will need Service delivery or service management leadership for a financial institution, through service levels that mattered. Major incident management. You have been the communications point during a live event. To have prepared evidence for a regulator or an examiner. To write clearly under pressure.

What skills are required for Service Management Lead at Cielo Projects?

Key skills for this role include: RDS.

What is the salary for Service Management Lead at Cielo Projects?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Service Management Lead position at Cielo Projects remote or on-site?

This position is Remote. You can work from anywhere, subject to the employer's remote work policy.

How do I apply for Service Management Lead at Cielo Projects?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Service Management Lead at Cielo Projects is a full-time other position in New York, us. Key skills include RDS. Education: Bachelor's Degree preferred. Experience: 6+ years.

This role is classified as remote and is suitable for lead-level professionals. Ghost Score 40/100 (Possibly Stale) indicates this listing is possibly stale — verify on the employer site.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.