The San Francisco Department of Public Health (DPH) utilizes the Epic Electronic Health Record (EHR). Manager effectively collaborates with analysts assigned to the Epic teams, to build and implement Epic applications and integration with other EHR systems. The Epic Manager is responsible for the definition, coordination, implementation, maintenance and support of Epic application(s) within DPH. Epic Applications include: Epic Ambulatory Epic Cupid – Cardiology Epic Radiant – Radiology Epic Beaker – Lab The Epic Application, Integration, and Reporting Teams are responsible for designing, implementing, testing, and supporting the clinical and financial aspects of the San Francisco Department of Public Health Electronic Health Record. This includes integration and interoperability with other third party clinical and financial systems and devices. The ideal candidate will have an understanding of the use of Electronic Health Records in the hospital, ambulatory, revenue cycle and population health areas. Duties Include Provides direct ongoing guidance and supervision of IS Business Analysts To support the design, implementation, support and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations and utilization of best practices As a member of a multi-disciplinary team, translate functional requirements into application build Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management Maintains all system configuration and build parameters for application modules Use logic and analysis to solve computer and application module problems Exercise judgment, decisiveness and creativity in an environment subject to frequent change Research, analyze, and develop proposed solutions for regulatory requirements Prepare test plans, documentation and training materials; work with venders to prepare technical specifications and scopes of work Prioritize competing requests for services Application module optimization in conjunction with stakeholders Project management of small projects Manage critical timelines effectively Manage communication between applications Application/module implementation and testing Clearly document work and adhere to change control procedures Maintains and updates Service Now, Sherlock, Orion, Nova, or other Epic build trackers or Epic project plans The 1070 may perform other duties as assigned/required