In partnership with the Office of the Chief Administrative Officer (CAO) and the Office of the Director of Finance, the Office of Innovation and Technology (OIT) is undertaking a major Citywide project to modernize core financial, grants, procurement, and supply chain business processes. This project (Optimize Procurement and Accounting Logistics Enterprise Resource Planning and Data Warehouse/Business Intelligence Tool, or “OPAL ERP and DW/BI project”) will replace the existing General Ledger and Procurement systems (i.e. FAMIS, ADPICS, ACIS, PHLContracts, etc.) that support these business processes and will enable the City to realize benefits such as reducing transaction processing time and effort, providing better access to information for reporting and analysis, and making it easier to onboard new employees into these functions. The Enterprise Resource Planning (ERP) Organizational Change Management Trainer is responsible for designing and delivering training for the OPAL ERP and DW/BI project. This role requires skills in change management, including the ability to create structured plans for implementing, communicating, and monitoring changes. The trainer should be proficient in conducting change impact assessments, stakeholder analysis, and readiness assessments. Additionally, the trainer must possess both technical and teaching skills to ensure that users can efficiently and effectively understand how to use the ERP and its supporting systems. Essential Functions Training Program Design and Delivery : Develop and deliver training sessions for end-users, covering various aspects of the ERP and related supporting systems. Customize training content based on different user roles and business processes. Conduct both classroom and online training sessions. Change Management : Develop plans for how changes will be implemented, communicated, and monitored. This includes impact assessments, stakeholder analysis, and readiness assessments. Measure the effectiveness of change initiatives and report on their outcomes. This includes collecting feedback, analyzing data, and making recommendations for future improvements. Technical Expertise Understand the functionality of the ERP system and its modules. Provide technical support to users during training sessions. Troubleshoot related issues. User Support and Relationship Building Support the user community. Implement change as part of the change management team Establish relationships with functional SMEs and technical team.