Job Overview You will be responsible for a team of paralegals who work on a range of transactions.  You will be required to provide supervision to the paralegals on all operational aspects of the delivery of the projects as well as occasional fee-earning to support the referring Global Product Group ("GPG") from other CC offices. The jobholder will also be responsible for the day-to-day management of their team. The role will be responsible for overseeing the operational aspects of establishing and managing an evening shift delivered by Newcastle Delivery Centre during the 12-month pilot period.  This provides a valuable opportunity to contribute to a new service offering while developing new leadership, operational, and service management skills. This role offers an excellent developmental opportunity to further your line management and stakeholder management experience over a range of the firm's "GPGs". The position will involve leading and supporting a team of paralegals working entirely remotely, including the successful candidate. Whilst this role will be fully remote once the 15:00 to 23:00 shift becomes operational, there will be some Newcastle Office based attendance requirement during normal office hours (09:00 to 17:00) during the period of shift mobilisation (November to February).  This will include, but is not limited, to role specific training and recruitment for the other team members.  Travel and accommodation costs will be covered for in office attendance where needed.  What you will be responsible for The Operations Lead will be responsible for the operational delivery of a remote shift from 15:00 to 23:00, working alongside the Newcastle Delivery Centre's Operations Managers, and under the direct supervision of a Senior Operations Manager and will be responsible for a range of tasks including the following: Team Supervision and Development Carrying out line management responsibilities for a small team of paralegals that work 100% remotely. Performance management. Proactively monitoring utilisation and timely time entry for their team. Responsibility for the wellbeing of their team, including absence management and working with HR where required to support team members in a remote environment. Play a role in developing and representing the culture of the Newcastle Delivery Centre, leading by example and ensuring that we offer a diverse and inclusive workplace that is welcoming and supportive to all. Working with the Operations Managers to ensure the evening shift team members are adequately trained on the relevant workstreams. Operational Delivery and Project Management To provide support to the Operations Managers on certain identified operational matters and closely collaborate during the 15.00-18.00 critical overlapping window between the Day and Evening shift. To manage matters referred to the Global Delivery Centres (GDC) to ensure efficient and effective delivery of legal work completed by GDC as required, during the 15:00-23.00 shift. Conduct quality assurance exercises as and when needed to ensure the quality of the work completed by their team. Identify any quality issues or risks, share feedback and escalate these points as needed, in particular during the 18.00-23.00 window. To ensure their team understands and continuously comply with the need for timely time recording. Responsibility for coordinating handovers with both GDCs at the start of and end of their shift as required, and ensuring a "joined-up" approach. Work allocation and initial triage during the Evening Shift in coordination with their team.   Be the first point of contact for issues/complaints arising during the evening shift and dealing with these as agreed in any defined operational manual. Billable work Carrying out a range of fee-earning activities as required, based on experience with the firm's 12 GPGs and the particular requirements of the Newcastle Evening Shift. There will be a fee-earning target for the role which will be defined following the mobilisation period, the target is likely to be in the range of 15-25% Process Improvement Support process improvement activities including leading on tasks when required. To work with Fee-earners, Process Architects, Legal Tech Advisors and Transformation to develop and improve processes ongoing. Technology and AI Use technology such as Legora, Office and Dragons, Litera, Kira, and Connect to supplement the completion of legal work as required. Work with operations managers and LTAs to embed AI into processes and workflows. Promote the use of technology, especially AI, within the team, across the Delivery Centres and look for ways to use technology on projects and packages. Development of the Delivery Centres To assist with activities to promote the Delivery Centre to other Clifford Chance offices and with clients where required, and in particular promote the Newcastle Evening Shift to the Firm's stakeholders. To support with recruitment and training activities for the Newcastle Evening Shift. Coordinate delivery of legal work between the Newcastle Day Shift and/or the Delhi APAC shift as required to ensure efficiency and quality. Flexibility to travel may be required