Job Description Increase the value of the services bought by the allocated portfolio of clients according to the company’s targets; Propose and negotiate renewals taking into account the renewal & pricing rules in place; Engage in upsell and cross-sell opportunities to increase the contract value; Engage in specific account management tasks such as welcome visit, periodic visits and calls and renewal/upsell actions, based on the calendar agreed with the team leader; Offer support to customers regarding their contract (explaining contract terms, explain the working procedure, represent the clients’ interests inside Coface); Follow up with clients on actual usage of the services acquired and work with them to improve this indicator; Update the specific CRM applications; Provide reports and information regarding the portfolio managed; Prepare presentations, graphs and analytical reports as required;