The activities of the Commercial Back Office specialist are various and may include: Maintenance of contract data and processing and analysis of data tables ensuring deadlines, reporting and quality (ex. Offers, Renewals, Cancellations, PEPS, Contract Amendments, Certificate of Residence, Pre-checks, IBAN etc.) Administrative tasks: archiving, filing, document editions, quality review etc. Handles requests/ exceptional cases in collaboration with CBO Contract Management Team Leader, Process Coordinator and/ or account managers within Coface Processes the different types of requests received from the clients by E-mail or directly in the designated Workflow Tools Participates in the creation / update of Commercial Back Office Standard Operating Procedures used by the SSC operational teams Participates in training and takes part in the transition process when required Offers continuous support and back-up to team members for processes and tools utilized Any other activities required by the business needs of the country served