Lead the Shared Services Centre as the senior operational owner, with autonomy and accountability for service delivery, performance, organization and transformation. The role requires consolidated knowledge of SSC/BPO operations and the ability to assess the current model, identify capability and organizational gaps, establish clear governance and priorities, and translate the SSC strategy into disciplined execution. The SSC Manager will take the lead in resolving operational challenges, building a scalable organization and ensuring quality, efficiency, compliance and measurable value for the business. The role oversees the delivery of shared services and leads the support functions operating within the SSC, including Human Resources, Finance, Procurement, Legal and Facilities.