Help Desk Specialist I Shift Lead (Copyright)

The Help Desk Specialist I Shift Lead (Copyright) position at Computer World Services in Washington, DC is a full-time role. Job Description The Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. This role supports queue management, ticket quality, escalations, and mentoring of junior staff, while still performing all standard duties. The Lead ensures that customer interactions, troubleshooting, and documentation meet required quality standards and that issues are resolved or escalated in accordance with procedures and SLAs.

Key skills for this role include: Scala, RDS.

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

This position is On-site. The role is based in Washington, DC.

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