Help Desk Specialist II (CRS)

The Help Desk Specialist II (CRS) position at Computer World Services in Washington, DC is a full-time role. Job Description The Help Desk Specialist II provides advanced customer service and technical support, serving as a primary escalation point for complex issues. This position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures. This role may serve as a task lead, providing functional guidance, training, and quality assurance for Help Desk Specialist I personnel.

Key skills for this role include: Scala.

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

This position is Remote. You can work from anywhere, subject to the employer's remote work policy.

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