ConverseNow is the leading conversational AI platform for restaurants, automating the process of taking orders across voice channels such as phone, drive-thru and mobile live chat. With cutting-edge technology and a passion for service, we sit at the intersection of Tech, B2B SaaS and Hospitality. We’ve emerged as an AI and foodservice industry leader, and are enjoying massive growth. Backed by blue chip investors such as CRAFT Ventures (Tesla, Uber, Airbnb, Postmates, Slack), we’ve raised $18M in funding and are gearing up for a series B in the near future. We’re based in Austin, TX, with a remote team distributed across the globe. We are looking for a talented and ambitious software engineer who wants to be part of a fast-moving and entrepreneurial team working on leading edge natural language understanding software systems. Sr Software Engineer job requires enhancing and developing the core ConverseNow system features with Natural Language Processing capabilities. You will be responsible for translating business and functional requirements into concrete deliverables with the design, development, testing, and deployment of highly scalable distributed services. You will also be working with other strong software developers and data scientists to continuously improve and innovate on the state-of-the-art virtual assistants. The work requires significant new thinking and an innovative approach to solve complex problems. You will also be involved in end to end life cycle of the live product monitoring to understand the NLP model performance.