The Office Specialist is skilled in the day-to-day functions of the office and will perform a variety of office/clerical duties while providing excellent customer service. Responsibilities may range from general receptionist duties to some HR and Accounting functions . Customer Service Answer incoming customer calls and route calls to the appropriate department. Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member. Respond to customer account and billing questions or concerns. Contact customers regarding invalid payments and funding sources. Accounting Process customer payments received and complete daily bank deposits. Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate. Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed. Process account write offs and termination of customer accounts as needed. Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist. Review payroll and make adjustments as needed. Maintain petty cash. Human Resources Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork. Assist new and current employees with general HR/Benefits questions. Process monthly employee changes including but not limited to pay rate and status changes. Complete termination process for exiting employees. Manage Workers’ Compensation and Auto Insurance claims. Office Management Complete monthly warehouse and office supply order. Order business cards.