The main purpose: Responsible for assisting the Event Services Managers (ESM) to effectively plan and execute services required as per the assigned event. Ensure that staff offers excellent service to all the internal and external customers. Upholding the standards set within the department at all times. Managing all subordinates adequately while executing a seamless event. Reporting To The: Event Services Manager - Beverage Key responsibilities will include but are not limited to: 1) Management of all events and services Managing the floor as per the function schedule. Maintain a high standard of service with clients which includes the labour brokers. Ensure while providing the services to clients that adherence to the safety standards is maintained by both the clients and staff. Acquire full briefing & handover from your ESM, colleagues and seniors before the event. Work closely with the fellow ESM’s, Hospitality Hosts, Beverage Teams, BOH & the kitchen teams to achieve desired outcomes on the floor. Direct and manage the Hospitality Hosts to ensure efficient service is executed for all events. Acquire required information about the event to make it easier to execute. Manage the build-ups and breakdowns of events. Monitor that the staff are operating according to set standard operating procedures. Maintain customer satisfaction and take appropriate action on customer complaints. Write out hand overs. Manage all coffee sales within the department. 2) Inventory Management Keep the necessary record of breakages and losses. Ensure you adhere to returning and signing in operating equipment (OE) and report breakages. Make sure that storerooms are packed correctly and stock required such as OE, stationary or beverages are ordered in advance of any event taking place. 3) Staff Management Ensure that staffing levels are correct and to agreed standards and as per the event requirement. Performance reviews to be done quarterly with Section leaders and Waitron / Barista’s. Manage workplace diversity. Act in case of staff discipline and resolve any staff issues. Conduct on-the-job training and assessment daily. Ensure Daily handovers and briefings meetings are taking place with all the staff. Ensure debriefs are conducted with staff after each event. Kindly apply for this position through our applicant tracking system: https://cticc.recruitee.com/ before 17h00 on the 22 October 2026 by completing the Employment Application Form and submitting your highest qualifications and CV. Only shortlisted candidates and complete applications will be considered. The CTICC is committed to Employment Equity and take the approved EE Plan into account during the recruitment process. Remuneration will be discussed with the successful candidate. The CTICC reserves the right to close this advert at any given time and should you not hear from CTICC within 30 days consider your application unsuccessful. For more information on the Cape Town International Convention Centre please visit: www.cticc.co.za