What you'll be doing You’ll be responsible for the ongoing management, support and improvement of our Microsoft Dynamics 365 CE and Power Platform ecosystem. This will include: Managing and maintaining Dynamics 365 CE including user access, security roles and permissions Acting as a key point of contact for Dynamics 365 CE support and troubleshooting Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows Developing automated workflows across areas such as lead management, sales pipelines and customer service Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation Integrating Dynamics 365 CE with other business systems and third-party applications Developing test scripts and supporting UAT and smoke testing with end users Building and enhancing low-code/no-code solutions using Power Apps, including canvas and model-driven apps Creating automated workflows and business processes using Power Automate Managing Power Platform solutions across development, testing and production environments Maintaining documentation for system configurations, workflows and processes Monitoring platform performance and supporting continuous improvement across the environment.