The Africa Technology Services (ATS) division within Deloitte is seeking an enthusiastic IT Technician on a fixed-term contract basis to join our dynamic support team. In this role, you'll deliver exceptional technical support by performing hardware, software, and peripheral updates and repairs within our predefined SLA, whilst troubleshooting and resolving computer systems and peripheral equipment issues across the organisation. You'll also provide valuable end-user training, helping colleagues maximise their use of our IT systems. The ideal candidate will bring 1 year or more of IT support experience, preferably gained within a large corporate environment, and a genuine passion for delivering outstanding customer service. What You'll Be Doing Build and nurture strong client relationships through responsive, professional support Install and configure standard hardware and software solutions efficiently Maintain a well-organised, professional working environment Manage IT service desk administration and filing with precision Coordinate and manage third-party technical calls effectively Provide flexible support to colleagues, including cover during absences Monitor and maintain our 98% SLA target on ServiceNow, ensuring consistent service excellence Log system details accurately and comprehensively for continuous improvement Support audio-visual setups for company events, contributing to our broader organisational success Your Impact Strategic Impact: Provide expert user support on IT queries relating to hardware and software issues, contributing to organisational productivity Client Impact (External & Internal): Resolve user queries remotely within SLA, escalate complex issues to technical specialists appropriately, ensure user connectivity, and deliver timely resolutions Operational Effectiveness: Collaborate seamlessly with the ATS team to close calls efficiently, log calls with complete accuracy, track queries through to resolution, support team members proactively, maintain awareness of risk management in line with Deloitte policies, and transfer knowledge on MS Office Suite and IT processes What We're Looking For Sound technical knowledge of Microsoft Office Suite and operating systems Advanced knowledge of networks, IT infrastructure, and applications Strong communication and customer service skills Ability to work collaboratively and independently as required Commitment to maintaining high standards and continuous learning