Join the Africa Technology Services (ATS) division within Deloitte as an IT Technician on a fixed-term contract basis. In this role, you'll be at the heart of our technology support operations, delivering exceptional service to our organisation. You'll work under direct supervision to perform hardware, software, and peripheral updates and repairs within our predefined SLA, whilst troubleshooting and resolving computer systems and peripheral equipment issues across the organisation. Beyond technical fixes, you'll empower end users through adhoc training on system usage, making a real difference to their daily productivity. We are seeking a candidate with 1 year or more of IT support experience, ideally gained within a large corporate environment, who is ready to grow their technical expertise and make an impact. What You'll Be Doing Build and nurture strong client relationships, becoming a trusted technology partner for our users Install and configure standard hardware and software with precision and efficiency Maintain a well-organised, professional work environment that reflects our commitment to excellence Manage IT service desk administration and filing, ensuring accurate record-keeping and traceability Coordinate and manage third-party support calls, acting as the liaison between internal teams and external vendors Provide flexible support by covering for colleagues when needed, demonstrating team commitment Monitor and maintain SLA compliance (98% target) on ServiceNow, ensuring we consistently meet our service commitments Log system details accurately and comprehensively, creating a reliable knowledge base for the team Assist with audio-visual setups for organisational events, showcasing your technical versatility Your Impact Provide responsive user support on IT queries relating to hardware and software issues, working under supervision to deliver solutions Resolve user queries remotely within agreed SLA timeframes, maximising efficiency and user satisfaction Escalate complex issues to technical experts appropriately, demonstrating sound technical judgment Ensure seamless user connectivity and system availability across the organisation Deliver immediate, effective resolutions that keep our teams productive How You'll Work Collaborate effectively with the ATS team to close calls swiftly and efficiently Log all calls with complete detail onto our systems, maintaining data integrity Track queries through to resolution, ensuring nothing falls through the cracks Support team members proactively, fostering a culture of mutual assistance Stay informed of risk management practices within your area of expertise, aligned with Deloitte policies and processes Transfer knowledge to users on Microsoft Office Suite, IT processes, and procedures, empowering them to work independently What We're Looking For Sound technical knowledge of Microsoft Office Suite and operating systems Advanced knowledge of networks, IT infrastructure, and applications Strong communication skills and a genuine desire to help others succeed Attention to detail and commitment to maintaining accurate records Ability to work collaboratively and adapt to changing priorities