Join the Africa Technology Services (ATS) division within Deloitte as an IT Technician and make a real impact on our organisation's technology infrastructure. In this 6-month contract role, you'll deliver hands-on technical support, performing hardware, software, and peripheral updates and repairs within our defined SLA framework. You'll be at the forefront of user support, troubleshooting computer systems and peripheral equipment whilst providing valuable guidance to colleagues on system usage. We're seeking a proactive professional with 1+ years of IT support experience, ideally gained within a large corporate environment, who is ready to develop their technical expertise and build meaningful client relationships. What You'll Do Deliver exceptional first-line support, resolving user IT queries on hardware and software issues efficiently and professionally Install, configure, and maintain standard hardware and software across the organisation Build and nurture strong client relationships through responsive, quality service delivery Monitor and maintain our SLA performance (98% target) on ServiceNow, ensuring accountability and continuous improvement Log and track all system details accurately, maintaining comprehensive records for audit and knowledge purposes Escalate complex technical issues to specialist teams whilst providing clear documentation and context Collaborate seamlessly with the ATS team to resolve calls swiftly and efficiently Support colleagues during absences, demonstrating flexibility and team commitment Manage third-party vendor calls and coordinate external technical support Provide ad hoc training to end users on MS Office Suite, IT processes, and system procedures Assist with audio-visual setups for organisational events, expanding your technical skillset Maintain a professional, organised work environment that reflects Deloitte's standards Why You'll Succeed in This Role Sound technical knowledge of Microsoft Office Suite and operating systems Advanced understanding of networks, IT infrastructure, and applications Strong problem-solving abilities with a commitment to user satisfaction Excellent communication skills and a collaborative approach to teamwork Attention to detail and accountability in all technical documentation Awareness of IT security risks and alignment with Deloitte policies and processes