IT SUPPORT TECHNICIAN Location: Indianapolis, IN
Work Arrangement: On-site
Employment Type: Full-Time Our client, a growing professional services organization is seeking an experienced IT Support Technician to join its internal technology team. This is an opportunity for a technically strong support professional to take ownership of complex issues, work across a broad range of enterprise technologies, and serve as a technical resource to both users and other IT support team members. This role goes beyond basic help desk support. You’ll troubleshoot escalated endpoint, application, Microsoft 365, VDI, connectivity, and engineering-software issues while helping improve IT processes, documentation, and the overall user experience. WHAT YOU'LL DO - Provide hands-on technical support for hardware, software, endpoints, peripherals, printing, workstation configurations, and connectivity issues. - Troubleshoot Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint. - Troubleshoot intermediate virtual desktop infrastructure (VDI) issues. - Independently diagnose complex issues involving specialized engineering applications such as Autodesk, Bentley, Bluebeam, and similar software. - Troubleshoot application errors, licensing issues, configuration problems, and workstation dependencies. - Use structured troubleshooting techniques, system and application logs, and technical documentation to identify root causes across multiple technologies. - Own complex and escalated tickets through resolution while maintaining accurate documentation and meeting service-level expectations. - Communicate technical information clearly and professionally to both technical and non-technical users. - Serve as a technical resource for other IT Support Technicians, sharing knowledge and assisting with onboarding and training. - Document recurring solutions and contribute to internal knowledge-base resources. - Identify support trends and recommend improvements to IT processes and services. - Collaborate with infrastructure, applications, endpoint, asset management, and other IT teams when issues require cross-functional support. - Participate in an IT on-call rotation. - Assist with office moves, workstation deployments, endpoint changes, special projects, and other technology initiatives. - Follow established IT security, compliance, and organizational standards. WHAT WE'RE LOOKING FOR The ideal candidate combines strong technical troubleshooting skills with a customer-focused approach and the ability to independently work through complex problems. You'll bring: - Professional experience providing technical or desktop support in an enterprise or professional environment. - Experience troubleshooting issues that extend beyond basic help desk procedures. - Strong analytical and problem-solving skills. - Working knowledge of Windows environments, endpoint hardware, Microsoft 365, VDI, networking, connectivity, and peripherals. - Experience supporting specialized business or engineering applications is highly valued. - The ability to determine whether an issue originates with an application, endpoint, network, user configuration, or underlying infrastructure. - Strong ticket ownership, prioritization, documentation, and escalation skills. - Excellent communication and customer-service skills. - The ability to work independently while collaborating effectively with a broader IT team. - A commitment to continuous learning, knowledge sharing, security, and process improvement. Relevant education, technical training, certifications, or an equivalent combination of education and professional experience will be considered. ADDITIONAL REQUIREMENTS - Ability to participate in an on-call rotation. - Ability to occasionally travel to other company locations. - Ability to assist with desk moves, office moves, endpoint changes, and non-standard technology requirements. - Professional and effective communication with users at all technical levels. - Ability to occasionally lift equipment weighing up to 15 pounds. WHY CONSIDER THIS OPPORTUNITY? This is a strong opportunity for an IT support professional who wants to move beyond routine ticket resolution and take on more complex technical challenges. You'll have exposure to enterprise Microsoft technologies, VDI, specialized engineering applications, endpoint infrastructure, and cross-functional IT projects while becoming a key technical resource for the support organization. Interested? Apply today to learn more about the opportunity and the organization. This position is being recruited on behalf of a client. The client and additional company-specific information will be shared with qualified candidates during the recruitment process. Equal Opportunity Employer: All qualified applicants will be considered without regard to legally protected characteristics.