We're looking for a detail-oriented and organized Application Administrator to join our team. In this role, you will be responsible for managing, maintaining, and supporting an enterprise applications for workforce management. The ideal candidate will demonstrate strong technical expertise, excellent problem-solving abilities, and a commitment to delivering reliable application performance and user support. Install, configure, and maintain the workforce management application for our contact center agents Perform routine system administration tasks including user account management, access controls, and security updates Monitor application performance and system health, identifying and resolving issues proactively Provide technical support and troubleshooting assistance to end-users and internal teams Document application configurations, procedures, and changes in accordance with organizational standards Manage application patches, upgrades, and version updates while minimizing downtime Collaborate with IT teams and vendors to resolve complex technical issues and implement solutions Maintain accurate records of application inventory, licenses, and system documentation Analyze application logs and performance metrics to identify optimization opportunities Support the onboarding and offboarding of users, ensuring proper application access and configuration Participate in disaster recovery planning and testing to ensure business continuity