Purpose Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s. Plan, implement and maintain a stable technical infrastructure to support organization’s business processes. Identify weaknesses in used processes and eliminate them following industry and internal standards.    Responsible for installation, confuguration and support for LAN/WAN/Wireless solutions. Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s Plan, implement and maintain a stable technical infrastructure to support organization’s business processes Identify weaknesses in used processes and eliminate them following industry and internal standards.     WHAT WILL YOU DO? Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s. Propose and perform regular inspections and improvement recommendations . Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure. Investigate the root cause of complex incidents and then initiate actions  to improve or correct the situation. Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority. Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary. Create and maintain technical documentation to support IT service. Identify weaknesses in used processes and eliminate them following industry and internal standards. Plan, implement and maintain a stable technical infrastructure to support organization’s business. Serve as technical lead to provide clear and comprehensive release and deployment plans. Deliver effective training plans and concepts to train other employees and ensure their fulfillment . Responsible for installation, confuguration and support for LAN/WAN/Wireless solutions. Vendors: Cisco (switches ,AP's), MERAKI , Juniper (switches), MIST , Aerohive (AP's). Desirable technologies: TCP/IP, STP, VLAN, QOS, HSRP/VRRP,Wireless, Routing  Investigate and create tickets (TAC cases, problem tickets, incidents) in order to maintain service to customers. Controll implementation/rollout plans describing all necessary steps to deliver successful migration of designed standard solution.