WHAT'S THE ROLE? A working Team Lead role for someone who can coach and support others while remaining actively involved in day-to-day HR service delivery. We're hiring an HR Service Centre Team Lead to help deliver exceptional HR support for our operations across Canada and the United States. WHAT YOU'LL DO This is a hands-on role that combines individual contribution with day-to-day team leadership. You’ll manage your own HR service responsibilities while coaching and supporting a team of HR Service Centre Coordinators. You’ll help the team prioritize work, resolve more complex inquiries, maintain service standards, and deliver a positive employee experience. Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation. Coach, mentor, and provide practical guidance to HR Service Centre Coordinators. Help prioritize work, coordinate team coverage, and maintain consistent service delivery. Serve as the first point of escalation for complex or non-standard inquiries. Support onboarding and training for new team members and reinforce standard processes and service expectations. Complete quality checks, identify recurring issues, and recommend practical improvements. Maintain procedures, templates, checklists, and knowledge resources. Work with HR, Payroll, IT, and business stakeholders to resolve issues and support process or system changes.