The Manager, IT will be responsible for defining and executing the IT strategy in line with the global company goals. This leadership role involves overseeing the planning, implementation, and maintenance of IT systems to ensure operational efficiency, security, compliance, and alignment with business objectives. The manager will bring a blend of strategic thinking, technical expertise, and leadership skills. Direct Reports: IT Officers IT Associates  Key Responsibilities 1. Strategic IT Planning: Develop and Implement IT strategies that support the company's business goals and growth objectives. Conduct regular IT assessments and audits to identify opportunities for improvement and innovation. Formulate and implement IT policies, procedures, and standards to guide the organization’s technology practices. 2. IT Infrastructure and Management: Oversee the design, deployment, and maintenance of IT infrastructure, including networks, servers, etc. Ensure the security, availability, and optimal performance of IT systems to support business continuity and business needs. 3. Technology Solutions and Innovation: Stay informed on industry trends and emerging technologies, positioning the company at the forefront of innovation. Collaborate with business units to identify technology solutions that drive business growth and service excellence. 4. IT Service Management: Establish and manage IT service delivery processes, including incident management, problem resolution, change management, and service requests. Monitor feedback, complaints, and concerns related to service delivery, or equipment and work to address them effectively to maintain high levels of stakeholder satisfaction 5. Team Leadership and Development: Build and lead a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement. Provide leadership, coaching, and mentoring to IT staff, driving professional development and performance excellence. 6. Security, Risk Management, and Compliance: Implement cybersecurity measures to protect company and client data, ensuring compliance with industry standards and regulatory requirements. Develop and maintain IT disaster recovery and business continuity plans to minimize risks associated with system failures and data loss. Ensure compliance with data protection regulations, addressing any gaps as necessary. 7. Stakeholder and Vendor Management: Maintain strong relationships with key stakeholders, including senior management and address their technology needs. Negotiate and manage contracts with external vendors to optimize value and performance.