Counsels and assists Program's customers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals Provides motivational support to customers during the job search process Identifies training needs and ensures appropriate training Facilitates job readiness/search workshops Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants Successfully documents customer success stories internally and externally. Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer Creates and maintains the policies and procedures for Career Advisement and assists in the training of other team members in those guidelines Works under direction of the Career Advisor Coordinator to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary Produces word processing documents, including charts and tables. Proofreads and edits correspondence, memorandum, proposals, reports, and other requested documents. Maintains filing systems and performs other relevant duties as assigned by the Program Director