Job Title: Business Services Rep Position Classification: Non-exempt Location: 300 Penn Center Blvd., Suite 800, Pittsburgh, PA 15235 Type: Non-exempt Wage: $21 - $23 Some travel may be required!   EXPERIENCE EXTREME CUSTOMER SERVICE About the Company Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results. Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve. Your Impact Do you enjoy community involvement and establishing relationships? In this role, you will have the opportunity to develop and implement strategic outreach methods while assisting local businesses with talent acquisition. You will serve as a liaison for establishing and cultivating relationships with, but not limited to, participants, employers, and community agencies. Job description: Primary Objectives of Position : The role of the Business Services Liaison is to identify job opportunities for participants and match qualified participants with these employment opportunities. This position is responsible for developing relationships with employers, successfully placing participants into jobs and providing on going retention services to both the employer and the participant. Essential Job Functions:   Initiates and maintains ongoing personal contacts with a variety of business and industry representatives and job placement/training agencies. Promotes participant placement by making cold calls to potential employers. Explains benefits and employment support services provided by the Program to employers, including addressing employer's special needs. Research newspapers, agencies, and other resources for job leads. Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime. Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.  Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity Locates jobs for participants who completed training programs. Collects data from employers related to job orders including job requirements and skills. Matches job skills with applicant qualifications; refers qualified applicants to employers. Conducts follow-up after placement and keeps updated regarding future openings. Coordinates and attends job fairs to conduct outreach and recruitment activities. Assists participants in assessing their job skills for positions; administers and scores standard career assessments. Instructs in job seeking, application procedures, resume writing, interview preparation, and job retention skills. Assists participants in preparing job search portfolio. Provides job search/career information workshops and presentations. Provides labor market and community resource information. Works with Career Navigators to exchange participant activity and progress data. Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.