Job Title: Career Coach Reports to: Lead Career Coach                  Position Classification: Non-exempt Primary Objectives of Position : The Career Coach is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. Essential Job Functions: Makes appropriate connection for job seekers to open positions resulting in employment. Help businesses recruit the best applicants for their jobs. Interviews customers to assess service needs. Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills. Identify job seeker barriers and refer to appropriate resources. Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement. Implements prescribed program-related procedures and accurate case management. Provides ongoing case management and serves as a liaison between customers and service providers. Documents all customer interactions through well-written case notes. Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education. Ensures that case files meet or exceed programmatic requirements. Provides valued and timely service to both job seekers and employers. Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers. Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.