Oversees caseload of customers to ensure positive outcomes Accepts and coordinates referrals for child care from authorized referral sources Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staff Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted Enrolls children in child care settings, as appropriate Implements client service, fund utilization, enrollment, and service priority strategies Explains parents' rights and responsibilities and explains attendance responsibilities Tracks attendance and services utilization - Refers suspected fraud or misuse to the appropriate resource Enters client and case eligibility, demographic, and service information into the designated system Assists and prepares responses for quality assurance monitoring Provides process informational support/instruction to parents & providers as needed May coordinate the recruitment, processing, and monitoring of local area relative providers Assists with Provider agreements and inquiries on reimbursements Other duties as assigned