Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units Implement and provide change management when changes to policy / procedure occur Manages communication and coordination of case management, enrollment and customer service Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance Participate or lead outreach activities, coordinating and leading the outreach team who ensure new members enroll with the program for services.  Oversee timely and accurate reporting of operations metrics for Project Director  Community support for work initiatives to connect the business team to employment opportunities for members Build business process expertise within the team and develop best practices. Participate in Equus WFS, Op-Ex Hub representing Jobs-Plus, ensuring continuous quality improvement of services to members. Ensuring that SOP are in place for staff and the program. Compiles information and data for completion of quarterly and monthly reports   Effectively collaborate with departments for program development and information dissemination  Provide leadership, support, and guidance to staff.  Coordinate and participate in community partner meetings to leverage partnerships that support in meeting member outcomes.  Other duties as assigned