Workforce Program Director General Description The Workforce Program Director provides strategic leadership and oversight of workforce development programs to ensure strong performance, regulatory compliance, fiscal responsibility, and measurable outcomes. This role oversees program operations, staff development, employer partnerships, and service delivery to help job seekers gain skills, secure sustainable employment, and advance their careers. The Director translates organizational goals and contractual requirements into actionable strategies, establishes clear performance expectations, and uses data to drive results and continuous improvement. This position is also responsible for fostering a positive, collaborative, and high-performing team culture where employees are supported, developed, and held accountable for achieving program goals. Essential Duties and Responsibilities Program Leadership and Performance Develop and implement program strategies aligned with organizational goals, contract requirements, and community workforce needs. Oversee program operations, service delivery, enrollment, training, job placement, and employment retention. Establish and monitor key performance indicators (KPIs) to ensure program goals and contractual outcomes are achieved. Analyze performance data, identify gaps, and implement action plans to improve results. Promote customer-centered services that support career advancement and sustainable employment. Compliance and Quality Assurance Ensure compliance with WIOA, applicable federal and state regulations, Workforce Board requirements, and funding guidelines. Oversee program documentation, eligibility processes, reporting accuracy, and quality assurance activities. Address audit findings, implement corrective actions, and strengthen operational procedures. Maintain accountability for accurate, timely reporting and continuous compliance improvement. Budget and Resource Management Monitor program budgets, expenditures, and resource allocation. Ensure funds are used appropriately, efficiently, and in accordance with contractual requirements. Partner with Finance and organizational leadership to monitor financial performance and address budget variances. Identify opportunities to maximize resources and support program sustainability. Employer and Community Partnerships Build and maintain relationships with employers, training providers, educational institutions, Workforce Boards, and community partners. Collaborate with employer-facing teams to align workforce services with labor market needs and employment opportunities. Expand partnerships that support occupational training, work-based learning, job placement, and career advancement. Represent the organization in stakeholder meetings and community workforce initiatives. Team Leadership and Development Build a positive, inclusive, and high-performing team culture grounded in trust, collaboration, communication, and accountability. Establish clear expectations and performance goals for managers and staff, ensuring alignment with program objectives. Coach and develop employees, strengthen leadership capacity, and support professional growth. Recognize achievements, encourage innovation, and promote open communication and shared problem-solving. Address performance concerns promptly and fairly while providing employees with the guidance and resources needed to succeed. Monitor team engagement, staffing needs, and workload to support employee effectiveness and retention. Data, Reporting, and Continuous Improvement Use dashboards, KPIs, and program data to evaluate performance and guide decision-making. Prepare and present reports on program outcomes, compliance, financial performance, and strategic initiatives. Establish consistent performance reviews and accountability processes. Identify opportunities to improve service delivery, operational efficiency, customer experience, and program outcomes. Key Performance Indicators and Program Outcomes The Director will be accountable for achieving established organizational and contractual performance goals, including: Program performance: Achievement of enrollment, service delivery, and contractual performance targets. Employment outcomes: Job placement, employment retention, and career advancement results. Training outcomes: Training completion, credential attainment, and alignment with employer demand. Compliance and quality: Accurate documentation, timely reporting, audit readiness, and achievement of established quality standards. Financial performance: Responsible budget management, appropriate expenditure utilization, and compliance with funding requirements. Employer engagement: Development of strategic partnerships, qualified job opportunities, and successful employer referrals and placements. Team effectiveness: Employee development, engagement, performance accountability, and retention. Continuous improvement: Timely implementation of corrective actions and measurable improvements in program performance and service quality. Performance will be evaluated against approved organizational goals, applicable contract requirements, and established performance standards.