Manages a caseload of participants and provides counseling and mentoring Assesses participant competencies, work history, educational attainment, skills, and abilities; identifies challenges to finding employment and prompts them to find solutions Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals Maintains information about area resources and employers Ensures participant accountability and attendance; tracks and maintains employment retention goals Provides government agencies with prompt notification that a participant has lost or reduced hours of employment Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues Provides information to participants on available training and/or jobs that will lead to advancement Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency Facilitates customer access to training, education, and to employment services, as well as job-specific information; provide case management to customers at the appropriate level. Display the ability to work with a variety of cultures, languages, educational and economic backgrounds in a classroom setting Always coordinate individual instruction in an orderly and professional manner Improve the job readiness score of students in workshops and deliver a pipeline of work ready customers to staff Introduce Company and other tools in the classroom (Resume-Pro, Company Academy, General Education Diploma Academy, Money-Skill, Project Chief Executive Officer) Ensure that individual participants complete and turn in assignments as scheduled Conduct follow-up outreach to students not engaged in classroom activities and document efforts in program issues systems Maintain student's assessments in files and student database Work well in teams, business customers and other staff Able to communicate effectively to both oral and written Additional duties as assigned