Bompard  is looking for a full-time Supervisor  (40 hours/week) for our Hampstead store. The position is available immediately. Main Responsibilities: Client Experience & Sales Leadership Lead by example in delivering a premium, personalised client experience, from the warm welcome to the farewell at the door Support, coach and motivate the team to achieve outstanding service standards Handle complex client situations and build lasting loyalty Monitor individual and team sales performance, providing regular feedback Product Knowledge & Brand Representation Maintain expert knowledge of the full product range (quality, care, past collections, styling) Train the team in product knowledge and selling techniques Embody the brand's image, values and standards at all times Boutique Organisation & Visual Standards Keep the boutique immaculate (sales floor, stockroom and shared areas) Uphold merchandising standards and support visual updates Stock Management Oversee deliveries and product checks Monitor stock levels, help prevent stock loss and follow up on special orders Help coordinate regular stock counts Operations & Team Management Assist with scheduling and daily team organisation Support opening and closing procedures in line with company and security policies Foster a positive, collaborative and high-performing team spirit Sales Performance Own daily, weekly and monthly sales targets Analyse performance indicators and implement action plans to meet and exceed KPIs