Synopsis Lead, plan and direct the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Lead and manage all elements of operations while on duty. Accountabilities Direct and oversee all passenger and aircraft handling operations on a management and shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements. Actively participate in the daily operation, working shifts including weekends and/or public holidays, where required, to deliver the local operation Responsible for the effective management of safety and security outcomes through safety and security promotion, hazard identification and risk assessment, safety, security and compliance monitoring and reporting Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans Accountable for on time performance including management, mitigation, accurate reporting and follow-up of delays Accountable for airport ancillary sales performance, promotion, coordination and process compliance monitoring Accountable for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs Perform the role of Local Security Contact Officer Additional responsibilities defined in full JD on intranet