In a nutshell As a  Head of Deployment and Support , you will be defining and delivering support & deployment,  ensuring the roll out of the solution , service availability according to agreed SLAs and; creating & chairing an effective change management process . Where will you be based and what business will you support? Based in Braga , Portugal ; you will join a globally distributed team in the Clinical LIMS Europe Program , that provides our central Laboratory Information Management System throughout Europe. How can you help us? You will: Implement a  service delivery culture as well as critical and business value add service management processes (alongside BMC Helix implementation) Managing a team of support & deployment engineers, cloud and infrastructure engineers Regular notification to senior leadership of current status and business impact during major incident situations. Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents, then create mitigation strategy Have insight into application related IT infrastructure patterns in multiple European Countries Develop and maintain relationships with internal and external partners to maximize value Deliver and maintain observability across all applications Create and manage an effective change management process Develop and motivate team members Have insight and set targets for quality management