In a nutshell As an  IT Deployment and Support Engineer LIMS , you will provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System. Where will you be based and what business will you support? Based in Braga , Portugal ; you will join a globally distributed team in the Clinical LIMS Europe Program , that provides our central Laboratory Information Management System throughout Europe. How can you help us? You will: Register, classify, route, follow-up and resolve request via e-mail or ticketing system. Become an expert in the LIMS Application and functionality and provide training to end users face to face or on site Attend on site deployments to configure LIMS processes alongside laboratory staff Work alongside development teams to balance development and configuration Diagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and answering questions. Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow, BMC Helix). Own the incoming requests and manages escalations to engineering or development teams with clear documentation. Monitor system performance and generate reports to anticipate or detect issues. Contribute to technical documentation, FAQs, and knowledge base articles. Work collaboratively with cross-functional teams including QA, DevOps, and Product to improve the customer experience. Execute, participate and report on IT & Application project rollout