Agent - Customs Brokerage (Permit Declaration & Customer Service)

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe Follow up on inbound shipments and ensure timely delivery to consignee. Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer. Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required. Ensure that discrepancy related to shipment is reported to customers and origin offices promptly. Complete customs competency test and able to file for customs entry whenever necessary/required. Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations. Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations. Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance. Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible. Answer all incoming calls promptly and politely. Develop good rapport with the customers. Ensure all data are entered into system timely and accurately. Ensure that freight and handling charges are billed to customers timely and accurately. Prepare and submit reports timely whenever required. Take up additional tasks as required to meet department's needs. Other skills Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint Good interpersonal and problem-solving skills Good communications skills with good command in written and spoken English.