Main tasks: Ensure smooth and timely shipment process flow Ensure all customers requirements are followed as per the Standard Operations Process (SOP) Ensure accurate and timely data entry into our operating system Monitor shipment reports to ensure total customer satisfaction Lead level will be required: support the Supervisor/ Manager in the following areas: Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry Build and maintaining strong relationships with customers Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. Assist in retention calls and complete customer reviews with your regular customers to document in the company system Monitor invoicing and other company's report where needed. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team Allocate workloads within team to ensure smooth operations during peak activity or staff absence. Promote productivity tools within the team (e.g. using workboard, invoice processing, expo ) Be continuously open and positive to implementing new system changes and enhancements with your team.
Frequently Asked Questions
What does the Agent/Lead Agent - Order Management role at Expeditors involve?
The Agent/Lead Agent - Order Management position at Expeditors in Ho Chi Minh, vn is a full-time role. Main tasks: Ensure smooth and timely shipment process flow Ensure all customers requirements are followed as per the Standard Operations Process&xa0;(SOP) Ensure accurate and timely data entry into our operating system Monitor shipment reports to ensure total customer satisfaction Lead level will be required: support the Supervisor/ Manager in the following areas: Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry Build and maintaining strong relationships with customers Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
What skills are required for Agent/Lead Agent - Order Management at Expeditors?
Please refer to the full job description for required skills and qualifications.
What is the salary for Agent/Lead Agent - Order Management at Expeditors?
The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.
Is the Agent/Lead Agent - Order Management position at Expeditors remote or on-site?
This position is On-site. The role is based in Ho Chi Minh, vn.
How do I apply for Agent/Lead Agent - Order Management at Expeditors?
You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.
Agent/Lead Agent - Order Management at Expeditors is a full-time other position in Ho Chi Minh, vn. Education: Bachelor's Degree preferred. Experience: 6+ years.
This role is classified as on-site and is suitable for lead-level professionals. Ghost Score 5/100 (Fresh) indicates this listing is very likely active and recently refreshed.
To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.