Schedule : Monday-Friday, 8AM-5PM Scope of Position : Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Transcon department Major Duties and Responsibilties :  Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operating system Track and trace Transcon files as required Use Workflows on daily basis Ensure timely dispatch of shipments and communication to customers. Interact with our customers in arranging their domestic shipments, meeting customer service standards Contribute to maintain strong relationships with service providers Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency Ensure all customers' standard operating procedures are followed and updated Meet KPI standards, as per the company procedures