Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.   Major Duties and Responsibilities Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and trace ocean shipments through the transportation cycle  Ensure documents are timely sent and arrival notices communicated to overseas and customers Ensure accurate and timely client and vendors billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved). Meet compliance at all times to regulations internal and external in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in the SOPs Meet KPI standards in accordance with the Company’s procedures            Overseas communications, timely responses to mails and requests (internal and external)