An Expeditors Import Transportation Agent responsibility may include: Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operating system. Track and trace Air and Ocean Import files as required. Ensure timely delivery of freight to customers for Import shipments. Ensure documents are timely sent to customer or broker for customs purposes. Ensure accurate and timely client and Service Providers billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others) Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency (Your Opinion Matters!) Meet KPI (metrics) standards, as per the company procedures. Overseas communications, timely responses to emails and requests (internal and external)