Ensure smooth and timely freight process flow including: To make bookings with the origin teams To coordinate deliveries with service providers and clients. To communicate with carriers for any import related issue. To coordinate with customs team. To check commercial documents as packing list, invoices, certificates etc Ensure accurate and timely data entry into our operational system Track and Trace Ocean Import Files and reporting Meet compliance at all times to regulations internal and external in accordance with government regulations Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in the DLSOPs Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Customer service oriented